Although SID makes every effort to prevent them, water outages occur from time to time. Emergency outages or those planned for needed maintenance can affect customers who receive canal water or those who receive treated, piped water.
Emergencies
On the treated water system, pipeline breaks and other occurrences can affect customer service. SID crews are on-call around the clock to repair any problems that may occur. If repairs cannot immediately be made, the District works to alert affected customers to the problem. The open canal system is more exposed to emergencies, falling trees, plugged culverts, erosion, rock slides, even rodent damage to canal berms can lead to leaks, water loss and service outages. When outages occur and cannot be immediately repaired, SID works to notify customers who may be affected.
For 24-hour Emergency Services call (707) 448-6847.
For 24-hour Emergency Services call (707) 448-6847.
SID Planned Outages
SID operates and maintains miles of canals and must shut down canals from time to time for maintenance work. A part of this ongoing work is the lining of canals to prevent seepage and water loss. The ongoing canal cleaning program also requires periodic outages; these are usually planned during the non-irrigation season months.
Outage Information
When outages are scheduled specific outage dates and times will be sent to customers whose service will be interrupted. In the case of emergency outages, call our Office at 707-448-6847 for up to date information.
Out of Water?
During the warm, high water use months, demand on the canal system is greatly increased. Canal water levels fluctuate during high usage periods such as early evenings, weekends, and holidays. Below are some precautions you should take to ensure water delivery, and what to do if you are out of water.
Precautions
- Know your system.
- Where your connection is to the canal system.
- Do you share the line with others? How many?
- Is each neighbor taking just what he buys?
- Do you have a storage tank? Is its capacity sufficient for your requirements?
- If you are pumping, does you pump have a low water cut-off switch?
What To Do When There Is No Water
- Check and clean your screen.
- Is there water flowing into your deliver box?
- If you are on an open ditch, is the ditch lower than usual or dry? (This condition should always be reported.)
- If you share your line, check your neighbors to determine if they are also out of water.
- Call our office at 707-448-6847 between 8:00 AM and 5:00 PM Monday through Friday. We will ask questions like those above to determine what corrective action is necessary. After regular business hours, our answering service will receive your call.